At SCRANTO,we strive to ensure customer satisfaction with every purchase. We understand that circumstances may arise where you need to cancel an order or request a refund. Please review our policy below:
Cancellation Policy:
Cancellation Window: You may cancel your order within 24 hours of placing it for a full refund. Orders canceled after this window may be subject to a cancellation fee.
Cancellation Process: To cancel an order, please contact our customer support team. Provide your order number for expedited assistance.
Refund Processing Time: Refunds for canceled orders will be processed within 7 business days. The timing of the refund may vary depending on your payment method and financial institution.
Refund Policy:
Eligibility: You may be eligible for a refund if:
The product is defective or damaged upon arrival.
The product does not meet the specifications as described on our website.
You cancel your order within the specified cancellation window.
Refund Process: To request a refund, please contact our customer support team within 7 days of receiving your order. Provide detailed information about the issue and attach relevant photos if applicable.
Refund Approval: Refunds are subject to approval by our quality control team. Once approved, you will receive instructions on how to return the product.
Return Shipping: If the return is due to a defect or error on our part, we will cover the cost of return shipping. Otherwise, you will be responsible for return shipping fees.
Refund Timeline: Once the returned product is received and inspected, we will initiate the refund process. Refunds will be issued to the original method of payment within 7 business days.
Exceptions:
Customized or personalized products may not be eligible for cancellation or refund unless they are defective or damaged.
Clearance or sale items are final sale and not eligible for return or refund unless they are defective.
Contact Us:
If you have any questions or concerns about our refund and cancellation policy, please don’t hesitate to contact us. Our customer support team is available to assist you during regular business hours.
SCRANTO reserves the right to modify or update this policy at any time without prior notice. Please review our website periodically for any changes.